Our cancellation policy depends on the type of event you booked.
You must notify our staff at least 2 hours before your scheduled pickup time if you intend to cancel the session. You can also cancel your booking through the Glofox app.
Field Rentals & Birthday Parties:
You must notify our staff at least 24 hours in advance if you intend to cancel a rental of any kind. If it is less than 24 hours before, you will lose your deposit.